Understand and Manage a Customer Service Culture pdf

Details

Paperback: 231 pages
Publisher: Independently published (September 9, 2017)
Language: English
ISBN-10: 1549708163
ISBN-13: 978-1549708169
Product Dimensions: 6 x 0.6 x 9 inches
Amazon Rank: 20916529
Format: PDF Text TXT ebook

With this book, the author, with over 25 years experience in the retail, hospitality, education and fashion industries, focuses on how to understand and manage a customer service culture in an organisation. It is full of content, insights and recommendations that have proven to be practical and useful over the years. It covers aspects such as defining what an internal and external customer is; how...

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